Privacy Policy

Agriline Products Privacy Policy

Agriline Products Ltd is a company registered in England and Wales which is part of the Agriline Holdings group of companies (collectively referred to as "Agriline", "we" or "us" in this Policy).

Overview

We at Agriline are committed to honest use of our Customer and Visitors’ details. We want you to know that we do not sell, rent or trade our information with any other companies or businesses for marketing purposes and we take the security of your information seriously. In case this brief overview is not enough and you love reading detailed explanations about things, we’ve written a new Privacy Policy which provides you with everything you need to know about how, when and why we collect your personal information, the limited conditions under which we may disclose it to others and how we keep it secure. So, if you’re that kind of person… read on.

What Personal Information do we collect?

As part of the registration process, we collect some of your personal information. We use that information for reasons which are set out in the “How we use your information” section below.

We only collect the information we actually need, which includes;

• Your name
• Your contact details; postal address including billing and delivery addresses, mobile and telephone numbers and e-mail addresses
• Purchases and orders made by you
• Your on-line browsing activities on Agriline Websites
• Your Agriline Website password
• When you make a purchase or place an order with us, we collect but do not store your payment card details.
• Your communication and marketing preferences
• Your interests, preferences, feedback and survey responses
• Your correspondence and communications with Agriline
• Other publicly available personal information, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
• If you use our Guest Wifi; we collect information about your device, data usage, and websites or applications you use

This list is not exhaustive, and in specific instances, we may need to collect additional information for the purposes in this Policy.  Some of the above personal information is collected directly, for example when you set up an on-line account on our websites or send an email to our team.  Other personal information is collected indirectly, for example your browsing or shopping activity.  We may also collect personal information from third parties who have your consent to pass your details to us, or from publicly available sources. We do not knowingly collect information relating to children.

How we use your information

Website

We’ve built our website so that you only need to give the minimum amount of information for us to provide our services to you.

We use cookies to track our customers and visitors, these cookies do not contain any personal information. You may choose for your device to remember your login details using the supplied tick box on the login screen. This will store your username and password in a cookie on your device, we have no control over this and you are responsible for ensuring that this information is safe; this feature should never be used on a public or shared device.

Should you wish to use it, we offer a third-party chat function on our website called Zendesk to enable you to chat live with our team for advice and support relating to your purchase. This requires you to register with Zendesk in the process. Zendesk’s Privacy Policy can be found here

Telephone

All telephone calls are recorded for training and security purposes. You can ask for the call not to be recorded. If you need to give your credit card details over the telephone, we will pause recording for as long is necessary for this information to be conveyed securely. If we call you, it will be directly related to your purchase or enquiry. 

Postal Mail

Many of our customers live in rural areas where network coverage is limited and they like receive a printed catalogue each year so, we send one. We may also send very occasional postal communications using a trusted Mail service. You can opt out of receiving postal communications at any time by emailing our Data Protection Officer or in writing to The Data Protection Officer, Agriline Products, Unit 15 Harris Business Park, Hanbury Road, Stoke Prior, Worcestershire, B60 4DJ.

Electronic Mail

We use a third-party provider, Mail Chimp, to deliver our newsletter and promotions. We gather statistics around email opening and clicks, using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mail Chimp's Privacy Policy. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our Data Protection Officer.

Analysis

We may collect information directly from you, as well as analysing your responses to any communications, browsing and purchasing activity, both on-line, by telephone and in our trade counter. The results of this analysis, together with other demographic information, allows us to ensure that we contact you with information on products and offers that are relevant to you.

How we protect your information

Our controls

Agriline is committed to keeping your personal information safe and secure. Our security measures include

• We do not process information outside the EU
• Regular reviews of all Third-Party Processors who may handle your personal information to ensure they comply with GDPR
• Regular penetration testing of systems
• Security controls which protect the entire Agriline IT infrastructure from external attack and unauthorised access
• Internal policies setting out our information security approach and training for employees

How you can protect your information

Agriline will never ask you to confirm any bank account or credit card details via email.  If you receive an email claiming to be from Agriline asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Agriline and more generally

• Keep your account passwords private.  Remember, anybody who knows your password may access your account.
• When creating a password, use at least 8 characters.  A combination of letters, numbers and symbols is best.  Avoid your name, email address, or other personal information that can be easily obtained or guessed.  Should you wish to change your password you can do so by accessing your account settings
• Avoid using the same password for multiple online accounts.

Legal Basis for processing your information

General

The legal basis for processing your information is as follows

Agriline collects and uses personal information because is it necessary for

• The pursuit of our legitimate interests
• The purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer
• Complying with our legal obligations

In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email

Where you have purchased from us before or where you have requested it; we will send our Annual Catalogue and occasional direct postal marketing. If you are not receiving a catalogue and would like one, please email our Sales Team

You have the right to withdraw consent at any time.  Where consent is the only legal basis for processing, we will cease to process information after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer information, is that it is necessary for the legitimate interests of Agriline, including

• Selling and supplying goods and services to our customers
• Protecting customers, employees and other individuals and maintaining their safety, health and welfare
• Promoting, marketing and advertising our products and services
• Sending promotional communications which are relevant and tailored to individual customers
• Understanding our customers’ behaviour, activities, preferences, and needs
• Improving existing products and services and developing new products and services
• Complying with our legal and regulatory obligations
• Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies
• Handling customer contacts, queries, complaints or disputes
• Protecting Agriline, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Agriline
• Effectively handling any legal claims or regulatory enforcement actions taken against Agriline
• Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

Your Rights

You have the following rights

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling

Contact Information

If you have any questions about how Agriline uses your personal information that are not answered here, or if you want to exercise your rights regarding your personal information, please contact us by any of the following means

• Phone us on: 01527579111
• e-mail us at: gdpr@agrilineproducts.com
• Write to: Data Protection Officer, Agriline Products, Unit 15 Harris Business Park, Hanbury Road, Stoke Prior, Worcestershire, B60 4DJ United Kingdom

Third Party / Microsites

Agriline has partnered with certain trusted third parties to make additional products and services available to you, including

• Mail Chimp accessible by clicking here
• Zendesk accessible by clicking here

These services can be accessed online through the relevant third party's "microsite".  These websites, and others linked to from this Policy, are owned and operated by a third party and they are responsible for processing personal information in accordance with their own privacy policies.

Updates

We review our Policies regularly. This Policy was last updated in May 2018.